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Accessibility policy


Everyone has different needs, which is why we offer so many ways of managing your account with us. We aim to provide services that make dealing with us easier for all our customers, supporting the Disability Discrimination Act (1995).

Using the internet - This website and online service has been designed to enable easy access for all our customers, including those who use enabling software on their computer.

Using the phone - You can manage many aspects of your account over the telephone. A textphone service is available for customers with hearing or speech impairments and who use a textphone. We also accept calls made via Typetalk/BT Text Direct.

Documentation - All banking documents and literature are available, on demand, in accessible formats (such as large print, Braille or audio cassette) for customers with sight impairments.

Please contact us for more information about the services and accessibility options available to you with partnership card on 0345 300 3833 or textphone 0121 265 3051.

Alternatively you can write to us at partnership card services:

PO Box 5137,
Coventry,
CV3 9EP

With partnership card

  • Earn points in over 25 million MasterCard outlets worldwide
  • Convert points into vouchers to spend
  • Access hand-picked
    Special Offers
  • Enjoy high levels of card security
  • Representative 16.9% APR variable
Selection of partnership card colours